Terms of service
Would you like to get in TOUCH with us? ------> info@parant.nu
Ordering Once you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all the details about the products, prices, billing, and delivery address. If there is any error in the order confirmation, please contact us immediately.
To place an order with us, you must have parental consent if you are under 18 years old. We care about your safety and ensure compliance with applicable laws and regulations.
Delivery After the order has been processed, which usually takes about 1-3 working days, it will take approximately 5 to 9 working days for your order to arrive at your door. NOTE! Orders placed on weekends will be shipped earliest on Monday after. If any delays occur in the delivery (without notifying you of longer delivery times), please contact us.
The reason for the longer shipping time is that we operate from a warehouse located outside of Sweden, which results in favorable prices and generally better quality products.
If any delays occur in the delivery (without notifying you of longer delivery times), please contact us.
Prices All prices in the store are in SEK (Swedish Krona) and include 25% VAT (Value Added Tax). We reserve the right to change prices due to price changes from suppliers, misprints in the price list, and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Right of withdrawal (cancellation) When purchasing goods on mydogsweden.com, you, as a customer, have a 30-day right of withdrawal from the date you received the ordered item.
5.1 When exercising your right of withdrawal: You must notify us of your decision to withdraw. The message should be sent to us, and it should clearly state your name, address, email address, order number, and the items you wish to return. You should return the products to us immediately and no later than within the statutory 30 days after the withdrawal notification. You are responsible for the return shipping, delivery, and condition of the products upon return. Therefore, the products should be sent well packaged and in their original packaging. We reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product for used or damaged items.
5.2 The right of withdrawal does not apply to: Products that have been sealed (sealed) due to health or hygiene reasons, and the seal (sealing) has been broken by you. Products that are of a sealed sound or image recording, and the seal has been broken by you. Custom-made products, specifically tailored to you, or have a clear personal touch according to your wishes. Services that have been fully performed, and you have expressly consented to the service starting without the right of withdrawal. Goods that are perishable, such as food. Single issues of newspapers or magazines.
For more about the statutory right of withdrawal, see here.
Complaints and Complaints We inspect all products before they are sent to you. If the product is still damaged or incorrectly dispatched upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge. You must always contact us for approval before returning a defective item. The complaint should be sent immediately after the defect has been detected.
6.1 How to proceed with complaints? Any errors or defects should always be reported to us on the contact page, where you provide your name, address, email address, order number, and a description of the defect. If we fail to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping costs for approved complaints. We reserve the right to refuse a complaint if it turns out that the item is not defective in accordance with applicable consumer protection legislation. For complaints, we follow guidelines from the General Complaints Board (ARN), see arn.se.
Limitation of Liability We do not assume any liability for indirect damages that may arise from the product. We do not accept liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include labor disputes, fires, wars, government decisions, reduced or failed delivery from suppliers. Furthermore, no liability is assumed for any changes in products/product properties that have been changed by the respective supplier and other factors beyond our control.
Product Information We reserve the right for any printing errors on this website and sold-out products. We do not guarantee that the images accurately represent the products' appearance, as certain color differences may occur depending on the display, photo quality, and resolution. We always try to expose the products as accurately as possible.
Information about Cookies According to the law on electronic information, visitors to a website for privacy purposes should be informed that cookies are used. The information in the cookie can be used to follow a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various features. It is possible to set your web browser to automatically deny cookies. More information can be found on the Post and Telecom Authority's website.
Personal Data Act We protect your personal data and your privacy in accordance with the Personal Data Act (1998: 204). We do not save your customer information for anything other than fulfilling your order. As a customer, you can always request correction, extract, and removal of your information from our register.
Changes to the General Terms and Conditions We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms are deemed accepted in connection with orders or visits to the website.
Dispute and Choice of Law In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you, as a customer, can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution body. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.
CONTACT US with your inquiry.
UppsalavÀgen 14, 747 42 Uppsala County
Orgnr: 9607101475